Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Sorting DVR recordings
Are they ever going to change the way you sort DVR recordings? Right now you only have one option and that is by the date it was recorded. With all the shows I have recorded, it is very difficult to find the show I want to watch. At the very least you should be able to switch it to alphabetically like the last one I had. And to make it even more advanced, you should be able to sort them into your own folders like 'TV Shows' or different movie genres like 'Comedy', 'Drama' etc. I feel like this question keeps getting asked and you keep beating around the bush. Please fix this problem. It makes me want to switch to another service provider.
Allan
Moderator
•
Hello,
I can certainly understand your frustration with the dvr recording options and I appreciate your feedback. I will forward your requests to our programming team on your behalf.
Thanks,
Allan - Cox Support Forums Moderator
0
0
ATPTourFan
New Contributor III
•
Allan, this specific complaint/request has been asked on this very form many times going back to last year. Please give us more than the typical canned answer and find out from the programming team whether they will do anything about it.
They should not need another forwarded upset customer's comment. The feature better be already in development. How hard is it to
1) allow alphabetical sorting
2) indicate (via some method such as BOLD titles) shows that have not yet been watched vs those that have, such as with Cox's OTHER legacy Rovi-enabled DVRs.
You can't give customers a huge capacity DVR with 6 tuners and expect them to enjoy the horrible DVR recording management provided by Contour.
0
0
StephanieA
Former Moderator
•
The information you are requesting is proprietary information. Only the Team that works directly with Contour knows what features are being worked on. We don't get those details until the update is given the green light to be pushed out. The suggestions do get passed over to our Contour Team for review. I apologize that we don't have any more information for you.
0
0