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Mattlov

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Slow Upload speeds.

Hi,

I called into Tech support last night and got a tech out today as i was having varying internet speeds then drop outs. He came today and replaced a bad splitter and a bad cable. It was fine for a few hours now my downloads speeds are still as they should be but my Upload speeds have gone back to atrociously slow at 1Mb/s I have COX ultimate package so My download speed is 147Mb/s on average. My usual upload speed is about 26Mb/s.

I have tried the speed test from both sides of the router and still the same problem. Any ideas?

About    
Model: Cisco DPQ3212
Vendor: Cisco
Hardware Revision: 1.0
MAC Address: 50:39:55:92:a4:27
Bootloader Revision: 2.3.0_R1
Current Software Revision: d3200-P15-5-v302r125573-20131008a-COX
Firmware Name: d3200-P15-5-v302r125573-20131008a-COX.bin
Firmware Build Time: Oct 21 10:08:39 2013
Cable Modem Status: Operational
 
Cable Modem State    
DOCSIS Downstream Scanning: Completed
DOCSIS Ranging: Completed
DOCSIS DHCP: Completed
DOCSIS TFTP: Completed
DOCSIS Data Reg Complete: Completed
DOCSIS Privacy: Enabled
 
Downstream Channels    
  Power Level: Signal to Noise Ratio:
Channel 1 : -4.3 dBmV 37.4 dB
Channel 2 : -4.9 dBmV 36.9 dB
Channel 3 : -5.4 dBmV 36.3 dB
Channel 4 : -5.2 dBmV 36.7 dB
Channel 5 : -5.3 dBmV 37.1 dB
Channel 6 : -5.2 dBmV 37.0 dB
Channel 7 : -5.0 dBmV 36.9 dB
Channel 8 : -4.8 dBmV 37.2 dB
 
Upstream Channels    
  Power Level:
Channel 1 : 42.0 dBmV
Channel 2 : 43.7 dBmV
Channel 3 : 44.2 dBmV
Channel 4 : 0.0 dBmV

*edit* just tried again and its back to 26Mb/s. seems very random.

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DerrickW

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Hi Mattlov,

I am sorry that you are having intermittent issues, I would like to follow up on this issue for you to see how we can get this resolved.  Can you email us at cox.help@cox.com, include the name and address on the account.  Thanks!  

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