Badhabit201's profile

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Slow to non-working net

So we recently had an ice storm and I assume that's why my internet is down however I have the premier internet and my speeds were lacking even on bright sunny days. Any insight?

Valued Contributor II

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Do you have internet now?

Is your modem online?

Do you have power in your area? (not just your house)

Moderator

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1.8K Messages

Badhabit201, 

We're working to restore service to all customers affected by winter storm Cara as quickly as we can. Some customers whose power has been restored may still be without Cox service due to a commercial power outage. In other areas we have not been given the all clear by the electric company to proceed with work necessary to restore service. Once it is safe for our techs to access equipment we are beginning repairs in those areas. 

Please let us know when your service comes back so we can investigate the slow speeds you were experiencing prior to the outage.

Thanks!

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