ibanez37's profile

ibanez37

New Contributor

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2 Messages

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Slow speed

I am experiencing speeds (200kbps) currently.  I've only had the service a few weeks but have always been near the 5Mbps that I'm subscribed to.  My ping is also 200+ to other sites hosted in az which is very unusual.  Is there anything causing these issues? I've restarted my modem a few times with no results.

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ChrisL

Former Moderator

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7.1K Messages

I don't see anything on this end that would explain the results you're getting.  Have you tested both wired and wireless?  Also could you try signing into your account on http://www.cox.com and running the speed test under Internet Tools to see what results you get there?

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ibanez37

New Contributor

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2 Messages

.22 down/.06 up / 258ms - wifi

5.43 down / 1.04 up / 14ms - wired

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Tiffany

New Contributor III

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15 Messages

Looks like you are getting the correct speeds with the connection wired, but not wireless. Do you have the gateway located near any other wireless equipment, such as, cordless phones, baby monitors, gaming consoles or tvs with bluetooth, etc....? 

Thanks, 

Tiffany R.

Cox Social Media Specialist/ Cox Support Forums Moderator

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