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New Contributor
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Slow internet
Hello,
Since the speed upgrade I have received slower than normal speeds. I have the premier package and before I recieved a solid 60 mbps, but now average anywhere from 20 to 70 mbps and nowhere near the advertised 100 mbps. I am using a wired connection to a Docsis 3.0 router.
Any help would be appreciated. Thank you!
DerrickW
Valued Contributor
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We can certainly look into the connection speed issues that you're having. One way to determine if there are any issues with the router or not is to bypass the router and connect the modem directly to the computer. Please email us at cox.help@cox. com, include the name and address listed on the account. We'll investigate this issue further.
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