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New Contributor
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Slow Internet (Preferred)
Hi,
Over the last few weeks, I've noticed very slow speeds. Often it is running as slow as 2Mbps to 8Mbps. Yes, I've connected directly to the router as a test. I've never had this issue since subscribing to Cox since 2009 in the Irvine area. Can somebody have a look at my modem signal? Thank you.
Fri Jun 21 02:23 AM Yes 2 Mbps 5 Mbps 22 millisec Orange County
Fri Jun 21 02:20 AM Yes 2 Mbps 5 Mbps 23 millisec Orange County
Fri Jun 21 02:09 AM Yes 7 Mbps 0 Mbps 24 millisec Orange County
Fri Jun 21 02:06 AM Yes 8 Mbps 5 Mbps 25 millisec Orange County
Fri Jun 21 02:03 AM Yes 7 Mbps 5 Mbps 20 millisec Orange County
Fri Jun 21 02:02 AM Yes 6 Mbps 5 Mbps 22 millisec Orange County
Accepted Solution
ChrisL
Former Moderator
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I see two devices attached to the modem when I look from here. Did you try testing with just one attached yet? There would also be some benefits achieved by upgrading to a DOCSIS 3.0 modem. The channel bonding capability they have gives you access to additional data channels which helps offset speed issues resulting from peak demand on a single channel.
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max77777
New Contributor
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Yes, I have a 2nd router plugged in. I was just recently and I believe the problem existed even before then. I'll take that and the switch out just to test. Do you really believe I will benefit from a DOCSIS 3.0 modem even with my subscription? Thanks.
PS. I couldn't reply to your post without having to sign up for another forum id. I kept signing in at the top of the page but the forum never seems to know that I've already done that. Is there a login button somewhere else?
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ChrisL
Former Moderator
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Yes you would probably still benefit from an upgrade. The older modem can only access 1 data channel at a time. Should demand for bandwidth peak at any given point of the day speeds can drop however if you have a 3.0 modem it would just get additional bandwidth from the additional channels it's bonded to allowing for a more consistent performance experience.
As for your sign in, you can sign in at http://www.cox.com. This signs you in to all of your Cox services including the forums here.
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max7777
New Contributor
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I've upgraded my modem to the SB6141 and it does seem a lot faster. Before I did the upgrade I was getting around 10Mbps and after the upgrade it jumped to over 20Mbps. I'll continue to monitor and see how it goes. Thanks.
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