security suite

Not sure, since I don't touch Mcafee products with a 10foot pole. Most browsers have them though, and there are ad-ons incase you have a older browser. Which do you use and what version?

For the past month, I have been trying to download the Cox Security suite. After taking the link  http://www.cox.com/css.    and logging on, I keep getting the error page below. I have not removed my current MS Security Essentials as I am waiting to see if I can download the security suite.  Could this be the problem?  

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.cox.chsi.app.Authenticator.addRoles(Authenticator.java:442)
	com.cox.chsi.app.Authenticator.getUser(Authenticator.java:312)
	com.cox.chsi.app.Authenticator$Proxy$_$$_WeldClientProxy.getUser(Authenticator$Proxy$_$$_WeldClientProxy.java)
	com.cox.chsi.app.PageRestrictFilter.doFilter(PageRestrictFilter.java:138)
	com.cox.chsi.app.HttpRequestDebugFilter.doFilter(HttpRequestDebugFilter.java:95)

note The full stack trace of the root cause is available in the JBoss Web/7.0.16..Final-redhat-1 logs.

I am the only user and only have one login so as far as I know, yes. I will call customer service and ask.

Regards, Ernie

Alot of times a username is created for the account even before its activated, as part of the prep work. Then they ask you what you want and thats when you create yours. Doesn't happen often, but often enough to check.

 I called customer service a few minutes ago.  I was asked to verify when [which page ] I got the error message and instead of the error, I was able to download and install Mcaffee. Trouble resolved but not sure why. Thanks for the help.