Visitor

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3 Messages

Upgraded to 2GIG and now I have no access.

Nobody at Cox seems to know what they are doing. I just spent an hour with tech support trying to split bands so my security cameras can connect to 2.4G Wifi. They can't seem to figure out why my Wifi app says Access not supported and to contact my account administrator. So I called myself and made sure I'm still my account administrator and, yeah I think you get it. It's unacceptable. User uploaded image 

Moderator

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784 Messages

Hi jen76love,

We’d be happy to investigate this issue and address your concerns. Please message us on Facebook at https://www.facebook.com/spectrum or DM us on X at @Ask_Spectrum (https://x.com/Ask_Spectrum) with your account information and the link to your forum post.


-Maria