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New Contributor
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sbg6580 modem drops connection on a daily basis
| Fri Apr 19 14:48:37 2013 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=20:e5:64:e5:56:e0;CMTS-MAC=c4:64:13:f9:ca:91;CM-QOS=1.1;CM-VER=3.0; |
| Fri Apr 19 14:47:51 2013 | Critical (3) | No Ranging Response received - T3 time-out |
| Fri Apr 19 14:47:36 2013 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=20:e5:64:e5:56:e0;CMTS-MAC=c4:64:13:f9:ca:91;CM-QOS=1.1;CM-VER=3.0; |
| Fri Apr 19 14:46:51 2013 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:e5:64:e5:56:e0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Fri Apr 19 14:45:17 2013 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=20:e5:64:e5:56:e0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Fri Apr 19 14:45:06 2013 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=20:e5:64:e5:56:e0;CMTS-MAC=c4:64:13:f9:ca:91;CM-QOS=1.1;CM-VER=3.0; |
| Fri Apr 19 14:44:18 2013 | Critical (3) | No Ranging Response received - T3 time-out |
| Fri Apr 19 14:44:10 2013 | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=20:e5:64:e5:56:e0;CMTS-MAC=c4:64:13:f9:ca:91;CM-QOS=1.0;CM-VER=3.0; |
| Fri Apr 19 14:44:00 2013 | Critical (3) | No Ranging Response received - T3 time-out |
GarciaJJ
New Contributor II
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Whats your signal like?
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cpinker
New Contributor
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do you have a splitter?
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joe10
New Contributor
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joe10
New Contributor
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There is the main splitter off the main line coming into the house. There is one other splitter in the living room, which the modem is not connected to.
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Shado
New Contributor
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I've had this same problem over the past 3 or so months. Have you noticed if there's a pattern where it happens at particular times? It normally happens to me between 8:30 and 11pm (EST). I also have a splitter, which I replaced twice, thinking it might have been bad. But it still happens.
Kare1
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joe10
New Contributor
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Yeah it seems to happen between 10 am and 4 pm pacific time. I thought possibly it was the splitters but both of them have been replaced.
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joe10
New Contributor
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Here is the log from the end of it being out yesterday and when it lost it's signal today.
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opg4
New Contributor
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I too am having this problem with the connection being dropped. I have tried everything form unplugging the modem to restarting my laptop. Very frustrating.... Do not know what else to do. Please Help!!!!
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KipK
Former Moderator
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Interesting that your modem identifies itself as a "TWC AWG Cable Modem" in its version string. I wonder if there are some Time Warner-specific firmware flags that make it behave oddly on other networks. I know we have had Cox-specific flags enabled on some of our Cisco firmwares that end in "-COX" in the past.
It may be worth a try to resend the firmware even though your version number is current, just to see if the Motorola stock version is better behaved.
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Marlofd_COX
New Contributor
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I am also having the same issue. I have removed the splitter and still no change. Please post again once this problem is resolved.
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