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New Contributor
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SB6141 Firmware Upgrade
Hello, I'm a new Cox customer and just installed a new Arris SB6141. I should see 100mbps down and 10mbps up, but only seeing 31down and 2.1 up. Did a little research and it looks like I'm several firmware versions behind. Can a Cox tech please apply the newest firmware to my modem?
Modem details below:
Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Let me know if you need anything else
bryaninphx
+6 more
Valued Contributor
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It probably is not the Firmware.
If you previously had a single channel DOCSIS 2.0 cable modem, like a Motorola SB51xx, then your account has a D2 code on it that needs to be removed and/or changed to D3
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catnrob
New Contributor
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