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ericalfitz

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Reference 1.1.3

I cannot connect to certain channels that I am paying for, they worked before. Error code 1.1.3

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MichaelJ

Moderator

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1.8K Messages

Hi ericalfitz, what channels are affected? Is this happening on other TV's?

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baby2014

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4 Messages

I'm having the same problem. Channel 1312 Fox sports 1 showing no signal error. This started last night and also happened a week ago. Tried rebooting and all other fixes but no luck. The standard channel ch. 312 is working but of course not hi-def

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StephanieA

Former Moderator

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1.9K Messages

baby2014,

Is the cable straight from the wall to the receiver or is there a splitter? If there is a splitter, I suggest bypassing it to see if the picture returns. If there isn't a splitter, I suggest swapping the ends of the cable, what's in the wall put in the receiver and vice versa. 

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baby2014

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4 Messages

Tried all the fixes and no help!!! ALL other HD channels are fine so it definitely isn't a coax problem or receiver problem. I'm suspecting it's a transmission issue with Fox sports. Might check in the Tulsa market to see how many others are reporting this problem. It's been off air now for 3 days! The non HD channel 312 does work ok.

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StephanieA

Former Moderator

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1.9K Messages

I checked the broadcast it is coming through correctly. Since the channels come in on different frequencies, it is possible for a loose connection or bad splitter to stop some channels from coming in and not other. I suggest scheduling a technician to come out to get this resolved. We schedule 7 days a week in 2 hour time slots, 8-10, 10-12, 1-3, 3-5, and 5-7. Please email me at cox.help@cox.com with your account details, a link to this thread, and the best day and time for a technician to come out.

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baby2014

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4 Messages

I spoke to a technician yesterday evening and he stated that Cox had received several other calls reporting the same issue. I've just gone through every other HD channel I get and there is not any other channels with an error 3.1.1.2. Only channel 1312 fox sports 1.

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StephanieA

Former Moderator

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1.9K Messages

There could have been a known issue when you called. At this time, the channel is working. Since you are still having a problem, I suggest scheduling a technician. Please email me with the requested information. 

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