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New Contributor
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Recording Error
For the past couple of months, I've been getting "Recording Errors" for many scheduled recordings. It doesn't happen with all recordings, but most of them. I also can't record a live show by using the Rec button, or pause a live show. I thought it was my DVR unit going bad, so I traded it in for a new unit. But the new unit is having the problem, too.
Domino
Valued Contributor III
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DVR model number? Firmware being used (Passport or Contour.)
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Doogieman
New Contributor
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It's a Scientific Atlanta Explorer 8240HDC. I guess it's a Passport because I do not have Contour. Some more information is that I had my old box for probably around 8 years at another house, and I never had any "Recording Errors". We've been in a new house now for about 9 months, and we've started seeing these errors with two different boxes.
I contacted phone support last night and it sent a reset to my DVR, which seems to have helped. But I'm just concerned the error will return, as it did when I got this new DVR.
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ReneeG
Former Moderator
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We're glad technical support was able to resolve this issue for you. In the event the error message should occur in the future, please send us an email to cox.help@cox.com with your full service address so that we can further investigate this issue for you.
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