Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Record a live series
I cannot get my DVR to record Real Time with Bill Maher on Fridays at 9pm Central (HBO 1200 New Orleans). Does this have something to do with Contour noting in the listing that the show is "Live"? I've tried the options of record first run and repeats, 9pm only, first run only, and various other combinations. Nothing works. It will not record any episodes. I don't have this problem if I record it later as a series on another HBO channel, but I would like it to record the live airing. What am I doing wrong? Thanks! It's driving me crazy! Haha.
Shariel
+1 more
Moderator
•
Hey Nola70124,
Can you tell me what model box you are using? Is this happening on more than one TV? Have you already power cycled the box?
0
0
nola70124
New Contributor
•
It's a Cisco Contour whole home DVR box. It's happening on all TVs (this is a whole home DVR, so there's really only one box that records). I have power cycled several times. And now it's actually worse: I can't record any series at all on HBO. I tried a few other series recordings on other channels and am not having any problem with setting those up. So, it's just an issue with HBO series recordings. The only way I can get it to work on HBO is to set up a manual recording, which is not ideal at all.
0
0
DustinP
Moderator
•
How long has this been happening on the Host DVR receiver? Also, do you have it set to first runs and repeats for the series recording?
0
0
nola70124
New Contributor
•
This is only happening on HBO channels, and I just noticed it a couple of weeks ago. I set up a series recording this week on ABC and it's working fine. For the HBO that I'm trying to set up now, I've tried both first run and repeats and first run only.
0
0
Dina
Contributor III
•
Is this a fairly new occurance or have you never been able to record the programming on HBO? Please complete the following to troubleshoot in order to allow us to investigate further.
1. Remove the cable line at the wall and at the back of the box.
2. Remove any splitters from the cable line leading into the receiver & make sure the cable line is a dedicated line going from the wall into the box.
3. Reverse the direction of the cable and reconnect from the wall to the box.
4. Unplug the power cord from either the back of the box or the wall outlet and leave unplugged for three minutes.
5. Plug the power cord back in and allow it to reload (approximately 3-5 minutes).
6. Test your channels and On Demand for any error codes or missing channels.
Once this is done, please email us at cox.help@cox.com with your name, address and a link to your post here. We will then proceed with any additional actions which need to be taken to resolve this issue for you as quickly as possible. Thanks, Dina
0
0
nola70124
New Contributor
•
I've tried all of your suggestions. I still cannot set a series recording on any HBO channel. I have no problem at all setting a series recording for other channels. This is quite strange! But, then again, Contour has always been strange (to put it nicely! haha). I find that if I wait 6 months to a year, Contour problems usually resolve on it own. Certainly better than getting a new box, losing my recorded programs, or risk even worse problems. The best advice a Cox technician ever game me: don't trade in the box if you can live with the issues, because you will likely get a refurbished box that's even worse.
0
0
MariaL
+1 more
Moderator
•
Please send email my team at cox.help@cox.com. We need to discuss the specifics of your account dealing with this issue. Please include a link to this Forums post, your full name, complete address and the Cox PIN (or last 4 digits of account SSN).
0
0