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kimbo3265

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Record 6 Box even swap at cox location??

I was told that If I wanted to upgrade to the record 6 whole home DVR I could avoid the $75 installation if I took my host box to the Cox office and switched it out.  I already have the whole house system but only 2 shows at a time and the HD it fills up quickly.  Is this is true?

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Health_Edge

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Valued Contributor III

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No, I don't believe that is true. Or atleast it wouldn't be plug and play. MoCA uses a password system to connect the different boxes together, so at the very least they would have to send some signal to your client boxes to have then re-sync with the host. Im think there is probably a firmware/software compatibility issue too. Who told you that you could? 

I would probably wait until we can hear from a Moderator.

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ChrisL

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At this time upgrading to the record 6 hardware does require a professional install.  Swapping the box at the service center is not an option due to the technical requirements to set it up properly

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