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New Contributor
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Reconnection
I recently had my internet shut off due to outstanding balances. I have now payed those balances and still have no connection. I tried unplugging the modem but still nothing. Would you have any suggestions?
Tecknowhelp
Valued Contributor II
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Do you have a modem or a gateway? A modem only has one place to plug in Ethernet, a gateway has more then 1 (usually 4). If you have a modem, then you probably also have a router. If so, have you tried rebooting (shut off/on) the router too?
If that still doesn't work you will need to contact someone at Cox. When you pay your bill the system should send a signal to your modem to turn it back on but sometimes it gets stuck. When you try to go online, do you still get the screen asking you to pay your bill?
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