Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Quail Hill in Irvine speed is SLOW even after multiple calls
I'm so tired of not getting what we're being sold. I'm on the preferred plan and can't get over 5 Mbps unless it is between 12am and 6am. I have called tech support numerous times only to go through the same rounds. A tech person came out and couldn't replicate the issue. The speed just happened to be working when he was there. Using a DOCSIS 3.0
ChrisL
Former Moderator
•
Can you try the speed test tool on our site after you log into Internet Tools and see what speeds you get there? Also, have you tried without the router to see if there is any difference?
0
0
hiadambrown
New Contributor
•
Wonder if Cox will ever address this issue. EVERYONE in Quail hill area has this issue with Cox.
0
0
JashuaPatricio
New Contributor
•
I have done numerous speed tests. The speeds always go down between the hours of 5pm and 11pm. I'm in an apartment, are my gamer neighbors hogging all the bandwidth?!
0
0
ChrisL
Former Moderator
•
Please check your PM's.
0
0
JashuaPatricio
New Contributor
•
what are my PMs?
0
0
ChrisL
Former Moderator
•
Got it and sent a reply, we may need to have a technician to come out and troubleshoot further.
0
0