Problem with my webmail interface.

As I mentioned in another thread, I have an issue with my web mail interface. Normally when you sign in you are greeted with a box on the right hand side of the screen that contains several links to support, your account, services, and tells you how many unread emails are in your inbox.

For whatever reason out of the blue about three weeks ago, my interface stopped showing this. In fact, when I sign in, it just keeps asking me for my username and password again even though I'm already signed in. it makes navigating the site more tedious than it needs to be. I have had this issue once before and a representative over the phone was able to resolve it even though I was originally getting support for a hacked account.

Would it be possible to have my account "reprovisioned" as someone else mentioned to me once or is there another way to fix this? I have already tried clearing all cookies and using other browsers. The problem persists even on Google Chrome, Internet Explorer, and my main browser firefox. I feel this has to be a problem that has occurred somewhere on Cox's end as it happened entirely random after working fine for several months while I haven't changed anything, again, this has happened before and it was fixed on Cox's end.

Thank you in advance!