Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
2 Messages
Closed
Just about every time I look around, you, Cox is increasing fees on this and that. How can you, Cox, honestly justify increasing the amount for "Cox TV Starter", something you get over the air for free. I'm very dissatisfied with your prices, and not to mention the internet. You, Cox, is not the only provided in this game. I WILL drop you as soon as I find another suitable service. That's guaranteed.
Discussions
•
Updated
5.2K
8
0
0
MLB Extra Innings
Discussions
1
0
Price increase is unacceptable
Discussions
3
Internet failing
Discussions
1
0
Bundle Price
Discussions
1
0
After 1 year, what will our plan pricing be?
Discussions
2
0
Internet outage 24 hrs
Discussions
1
0
Wifi 7
Discussions
1
0
Frequent Outages
Discussions
2
Outages
Discussions
2
ChrisL
Former Moderator
•
I can certainly apprecaite your frustration with price increases. The Cox TV Starter you mention for example does indeed provide many channels of programming which can be received freely over the air with an antenna however the providers of these channels charge us fees for permission to retransmit this content to our customers. Rates charges to us continue to increase and while we work hard to minimize any impact on our customers ultimately some of the additional cost is passed to the consumer.
0
0
VeryUnhappy
New Contributor
•
I'm tired of it too. My bill has gone up over $30 in the last six months and just this last month they hit me with a big increase again. I've already called AT&T to switch my internet and phone and as soon as we get our Roku box, we'll be dropping Cox like a bad habit. I'm done throwing my money away on bad service.
0
0
J_J_
New Contributor
•
I'm with you. I had a cable bundle in Chicago, and as much as they were a pain, I didn't pay NEARLY as much there as I do here, and for fewer services/channels.
Also, Cox messed up my package, and when I called them about it, I was told "that package is no longer available, and we can't backdate it." WHAT? YOU mistakenly did not give me the package I signed up for, and there is "nothing" you can do about it?
I just bought a Wireless Blu-Ray player, and as soon as I get it hooked up and see what is offered on Hulu, Netflix, etc, I will probably drop Cox and find another service provider for my phone and internet. Ridiculous.
0
0
TuesdaysRuby
New Contributor
•
I wouldnt mind paying the exorbaniate prices im paying if the programing was worth it, but the shows that are on now days *** big time, and who to complain to about? NO ONE....
Im so sick of the reality shows which are over scripted and dramatised (reality? really who lives like these people????)
the re-runs over and over and over week after week afer week,
with all the great movies out there we still see movies from the 70/80's
and then see them for weeks at a time come on get with it COX
0
0
Pat_Smith
New Contributor
•
Internet price increase?? You now have 30 days to OPT OUT of Cox arbitration agreement!!!!! Look on your lastest bill and follow directions on customer agreement. Might help when you have a dispute.
30 DAYS from bill arrives!!!!!
0
0
Lisa
New Contributor
•
I am certainly with you! I even check with AT&T every month to see if U-Verse is available but no luck yet...COX has such a strong hold over this area that we have no option to switch. I even tried to drop my phone, box and internet and just try to get the plain ol cable out of the wall and it was still going to cost me over $90 a month!!!! What sense does that make?! They basically FORCE you to get a bundle because the prices for any regular service is outrageous! Come on...back down and give us a choice of who our provider is...or get real and lower the prices...you do realize the economy is still down and most people can't afford to pay $133 a month for the regular services...I don't even have any extra channels...that is far beyond too much! I will keep checking with AT&T and in the mean time, I just may drop COX all together...cable is a priviledge, not a necessity...
0
0
Cas
New Contributor
•
My February bundle bill was the same that it had been for months prior to that. Come March, my bill jumped $15+!! I now pay $102.21 for cable and I have NO, repeat, NO pay channels! This is getting utterly ridiculous!! My total Cox bill is almost as much as my car payment! So today I've been on Cox' website for the best part of 2 hours trying to figure our why my charges are so high, why the big jump and what can I do to lower them. It's totally amazing the different charges I'm finding on different pages. Under "Build Your Own Bundle" I'm finding the monthy cable charge for Cox Advanced TV Premier is $77.24 (this IS after the promo price), but under "Browse For Top Bundles" the SAME Advanced TV Premier is $87.23 (again, after the promo). Why is my charge so ridiculously higher?? What I'm also finding is that I am now being charged for the "paks" that are supposedly free with the cable service I have - $5.00 for one and $5.25 for 2 others....this amount DOES add up to the increase I've incurred! These bundles that I've seen online show that 3 paks are included with the pricing. Since today is Sunday their offices are closed, but you can bet I will be calling on Monday. I hope I can hold my tongue with the person I speak with because it's no fault of theirs, but Cox, you're really screwing us! If there are no resolutions in my phonecall, this 23 year Cox customer is canceling my service and going with another provider. I see that loyalty and long-term means absolutely NOTHING!!
0
0
topgunphoto
New Contributor
•
As a retired TV person I agree very much with the comments posted here about programming and pricing. Only one location has any influence over a cable TV system like Cox and that is the people who grant the franchise. i.e. City Councils, County Boards, etc. Complain there if you ever expect any changes. (Don't expect much there either unless you can band together and address the boards in person)
I cancelled the TV portion of my bundle this month for all the reasons you folks have stated. Additionally, I have lost over $5000 worth of hardware due to lightning transmitted via the coax cable. All HD connections blown, half stereo amp. dead, sound board completely destroyed on one TV. Seven different visits by technicians did nothing. No one ever mentioned the protection available for grounding the video cable. I have never known that a coax needed extra grounding but thanks to Best Buy I now own a protective device that includes the video input cable.
0
0