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New Contributor
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Premier package internet speed upgrades
I just noticed the advertised speed upgrades to Premier service but am not receiving the increases. Have Surfboard 6120, normally see 35-40 MBs. Have seen some sporadic increases but nothing consistent. Modem showing bonded channels and gigabit connection. Can you check my status on the upgrade?
Thanks, John Mattos
ReneeG
Former Moderator
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Hi jmattos,
We can investigate this issue for you. Can you email the team your full service address to coxhelp@cox.com?
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