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Metalmace

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Premier Internet Upload Speed Issue

Hello Everyone,

I have the Premier Internet Package with Cox. My modem is a Surboard SB6121 and my router is a Netgear WNDR4300. I also have an iPhone and iPad which go through wirelessly. I have had terrible upload speeds for the last few hours here in Virginia Beach.  Recently, I attempted to use Speedtest without the aid of my router and connected my PC directly to the Cable Modem and it was unable to complete the Upload test. (It was at 0.1 mbps upload speed)

However, my ping was at 18 ms and my download speed was at 121.20 mbps.  So there were no issues on either of those two areas. I have flushed my DNS cache as well. I have ran speedtest with my router and the same results occur.  

I have left the stats of the modem here below. Any help would be appreciated.

Regards,

Metalmace

Downstream                                                                                    Bonding Channel Value

DownstreamBonding Channel Value
Channel ID 27  25  26  28 
Frequency 825000000 Hz  813000000 Hz  819000000 Hz  831000000 Hz 
Signal to Noise Ratio 38 dB  38 dB  38 dB  38 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
7 dBmV   6 dBmV   7 dBmV   6 dBmV  

                      Upstream                            Bonding Channel Value

UpstreamBonding Channel Value
Channel ID 3  1  2  4 
Frequency 28202000 Hz  20202000 Hz  23402000 Hz  35102000 Hz 
Ranging Service ID 17  17  17  17 
Symbol Rate 5.120 Msym/sec  2.560 Msym/sec  2.560 Msym/sec  5.120 Msym/sec 
Power Level 39 dBmV  38 dBmV  39 dBmV  39 dBmV 
Upstream Modulation 16QAM
 		 [3] QPSK
[5] 16QAM
 		 [3] QPSK
[5] 16QAM
 		 [3] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

                               Signal Stats (Codewords)                         Bonding Channel Value

Signal Stats (Codewords)Bonding Channel Value
Channel ID 27  25  26  28 
Total Unerrored Codewords 93014450  93015628  93014750  93015512 
Total Correctable Codewords 18  1  0  21 
Total Uncorrectable Codewords 1745  507  1388  623 

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C

ColleenD

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1.8K Messages

Metalmace, 

Please log in at http://bit.ly/CoxSpeedTest to run a test and report back with the results. 

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M

Metalmace

New Contributor

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4 Messages

ColleenD,

I attempted to do the test and it states that the test timed out.

Regards,

Metalmace

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AllenP

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Valued Contributor

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1.7K Messages

Metalmace, that's been happening to many users over the last 3-4 months.  Cox acknowledges it's a problem but no ETA for a fix.  I first reported it back in October.

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Metalmace

New Contributor

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4 Messages

Thanks Allen,

I ran the test again and received a Latency Test Error this time.

Metalmace

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Metalmace

New Contributor

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4 Messages

Hello Tiffany, 

I moved the modem over to it's own separate outlet and it does appear to be running better.

Download Speed: 117.72 Mbps

Upload Speed: 11.95 Mbps

Hopefully, there aren't any power adjustment issues now.

Regards,

Metalmace

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MichaelJ

Moderator

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1.8K Messages

Metalmace, that is great to hear! Please let us know if you have any additional concerns. We can be reached on Facebook and Twitter @COXHELP as well.

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