tomelectric1's profile

New Contributor

 • 

1 Message

Closed

porting phone problems

I recently switched back to cox internet and phone, the installer/office screwed up porting my phone number. I am now having to pay att for another week of phone and internet so you can fix this mistake. on top of that you are charging me 100.00 for the install. Whom should be paying for this mistake?

Valued Contributor II

 • 

2.8K Messages

Need to call billing. This is a technical forum only.

Moderator

 • 

774 Messages

Hi tomelectric1,

This forum is primarily intended for the discussion of technical issue among peers.  Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum.  Please email us at cox.help@cox.com with your account details and we'd be happy to assist you with this.