Poor internet connectivity

After Compliments,

I had applied for Cox High speed Internet service and got the connection on March 14, 2013.

I have opted for the Preferred line, which should give me internet speeds upto 25 Mbps.
However, I am sorry to say this, but my experience with Cox so far has been absolutely
miserable. The customer support over the phone were quite friendly and polite, but the service
offered is really pathetic. I am extremely dissatisfied with the Cox High speed internet
service. Ever since the time I have got this connection, I have never had a steady connection
which lasted more than a day !! My internet connection drops out frequently. Even though I have
a 25 Mbps line, it's quite slow. On very rare occassions, I get a decent speed. Moreover, I have
received my first bill to the tune of 42 US dollars which is seriously upsetting since I have
hardly had the chance to use the internet properly !!

I request you to look into this and resolve this issue as soon as possible. If not, please let
me know the process involved in disconnecting my line.
Since my work has been severly affected due to this, I have already started to look out for
other options.

Best Regards,

Vimal Menon