Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Pioneer VSX-84TSi HDMI 1080p passthrough Contour Box not talking
Hi,
My Receiver and Contour 2 Box net talking for 1080p.
I just got my Contour 2. Everything (PS3, PS4, Contour 2, and Computer) runs through my Receiver (Pioneer VSX-84TSi). When your tech was here we got an error message when trying to get 1080p from the Contour 2. We verified that the 1080p works fine through the PS4 and we changed the HDMI cable from the Contour 2 box to the Receiver, but still received the same problem. We connected to Contour 2 Box Directly to the TV and 1080p worked fine.
So we're guessing that the Contour 2 Box does not like talking to my Pioneer Receiver. Any help?
This is the main TV in my home 65" we like to watch shows and sporting events on this TV; 1080p would be nice!
Tecknowhelp
Valued Contributor II
•
How do you have the Contour 2 connected to the receiver? How is it configured? What are the audio outputs set to on Contour 2?
From a quick google search I found this:
"AVR will not repeat audio from HDMI to Zone2 / Zone3 outputs - you'll need to run analog audio cable(s) from each source in parallel to the HDMI cables."
0
0
DrTracy
New Contributor
•
Thank you for researching, but I have no issues with audio. I'll check the audio output. It should be set to surround, I don't think the tech set that up.
However, this is a Video issue only. 1080p video display will not pass through my receiver on the Contour 2. My PS3 and PS4 have no issues. The previous Cox Boxes maxed out at 1080i.
All of my components (PS3, PS4, and Contour 2 Box) are connected to my receiver with HDMI cables and the out to my TV is also an HDMI cable. So it's pretty clean cable wise. HDMI was a godsend!
The Contour will only let me select the 1080i display, if 1080p is selected an error message appears.
Side note: I have 2 other TVs and they are displaying in 1080p. One passes through a Sony Soundbar with no issues.
Again, I appreciate your help. I may not have been very clear that this was a display issue.
0
0
Tecknowhelp
Valued Contributor II
•
Thats part of the problem. HDMI combines audio and video under one HDCP handshake. So if there is a audio compatibility problem, you will sometimes get no signal at all. I would suggest setting everything to PCM until you get a picture. Not saying this is what is causing your problem, just saying it's a possible cause.
Are you using HDMI-CEC or HDMI-ARC?
Even when connected direct to your TV?
0
0
AllenP
+4 more
Valued Contributor
•
Teck, Since his system works with the current audio settings and video at 1080i, I don't think it's an audio setting issue.
DrTracy, what error are you getting? Is it from the Contour 2 box? the AVR? or the TV? In any event, AFAIK, there is no 1080p (or 4K) content broadcast on Cox cable, everything is 720p or 1080i. Anything output from the Contour box in 1080p will be upconverted by the box. I doubt it will give you better PQ than allowing your AVR or TV to do the upconversion.
0
0
DrTracy
New Contributor
•
A picture is worth a 1000 words. This is the setting on the Contour Box and I'm not sure who is giving me the error message.
You see the new contour 2 does have 1080p, the tech was very proud of it. It did work when directly connected to the TV, but not going through my receiver.
Now your out of my league with the type of HDMI. I've used an expensive braided gold plated ended type, and a directional type neither worked.
0
0
DrTracy
New Contributor
•
Shoot the images did not show!
Okay, Contour allows you to pick your Video Output Resolution:
lower resolutions and;
16:9, 1080i HD
16:9, 1080p60 HD
All of my TVs the 1080p HD works/ed when directly connected.
Error message is a Grey Box with 2 words: Not Support!
0
0
AllenP
+4 more
Valued Contributor
•
1080p60 is video at 60fps. I wonder if your AVR doesn't support 60fps. The original ATSC standard only supported up to 30fps but was modified mid 2008 to support 60fps. Your receiver was released in June 2006, prior to the standard change. Not sure but it's possible your receiver doesn't support 1080p60, that could be what the message is trying to say. Are your TVs newer than the AVR?
0
0
AllenP
+4 more
Valued Contributor
•
Teck wasn't referring to a type of hdmi but hdmi functions that can be enabled in your devices:
- ARC - Audio Return, that allows you to send audio from you TV back to your AVR using the same hdmi cable used to connect the AVR to the TV.
- CEC - Control over hdmi. That allows one device to control others connected via hdmi. For example, you power on your blu-ray player, it could in turn power on your AVR and TV and set the proper inputs by communicating using CEC over the hdmi connections.
IMHO, these have nothing to do with your issue but hope the explanation helps.
0
0