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Galen96

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Ping spikes CONSISTANTLY

I have been experiencing, for a year now( the entire length of my service), continuous lag spikes originating from my modem(s).  It is beyond ridiculous now...  It is regular and unwavering.

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This is all day long, every day.  I've swapped out modems with no real effect.  

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CoderInPhoenix

New Contributor

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2 Messages

Hi Galen,

My name is John and I'm a programmer by trade.

That IP address (as you probably know) is not routable. If you already know this, I apologize for explaining it.

That means the ping between your computer and the gateway (your router) is high and likely has nothing to do with Cox.

I'd rather eat chocolate covered dog poop than to trust many of their techs or service. But in this case, it's not them, and they likely can't even help.

If you've swapped out the router and you get it still, then it's probably the computer. If you're seeing 1ms response, then you're definitely not on wifi.

There's a pretty common problem in home routers: the CPU inside most routers isn't very good. They can, under high traffic, cause this problem. So if you're youtubing or bittorrenting, that will definitely make it go up; even from your computer to the router.

If 2.9k ms out of 100 pings is your highest with only 1 other ping greater than 1ms, I'd say (please don't be offended, I mean no ill will) but that is generally acceptable. This ping report is actually fantastic and is better than most companie's internal LANs.

Now, if you're having trouble on the net in general, then you must ping an address outside your home ot make sure you're testing to see if it's cox.

You can ping 8.8.8.8 or 8.8.4.4 safely, as those are google servers. That will give you a better picture. Also, don't listen to Cox when they tell you to use their speed check service. 

They push you there because they get the revenue, but many of their techs don't even know that.

Best of luck!

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Galen96

New Contributor

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7 Messages

I appreciate the help Coder, but being a Technician, I have the tools to test all but the modem itself.  I've searched high and low for answers to this problem, and being that it is a rental, would hope that maybe they've found an answer I have not.  My signal is awesome btw... I dial it in continually.

Bottom line is..  Both my PC and XboxOne are directly connected through ethernet to the gateway.  I did several ping tests to various locations on my routing between the apt and speakeasy.net.  The large ping spikes were consistant all the way back to the modem/gateway.  It is not a computer related issue, because I continuously track my network when playing my XBOne..  Every time it spikes, I get removed from whatever I am connected to on XBOne...  Clearly it is not the PC

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EdwardH

Valued Contributor

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755 Messages

If it is a Gateway the router and modem would be the same. The logs as far as latency on the modem will not help, and with the local network showing the spikes there isnt much that can be done without swapping out the Gateway or trying a separate modem and router. More then likely you will see the same latency spikes however rare on every test past the router's local Ip for traces and pings. If you see similar results from different devices going through the Gateway swapping it out would be the next step.
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