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Shellyrae

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Picture stutters with new 4K TV

Hello:

We just purchased a Samsung 4K television.  It's been working great until a couple of days ago.  We are experiencing a "stuttering" of the picture every 30 to 40 seconds.  Can anyone help us with this issue?  Is it the cable strength?  It occurs on many channels as well as with HD on demand movies.

Thank you in advance for any help.

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Health_Edge

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Could you describe the stuttering? Does it just effect picture of sound too? Also, are you using a cable box or directly connected to the wall?

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Shellyrae

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Hi:

It effects only the picture and we are using a cable box.  The picture jumps a bit in multiply waves and then goes back to normal.  

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Shellyrae

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We can also see a bit of white on the bottom of the screen when the stuttering happens.

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