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New Contributor
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Pics on Tucson Cox news pages.
The pictures are almost all replaced by a white X in a black box. Started about 3 days ago.
Health_Edge
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Valued Contributor III
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Hmm, your the second person to report this, They said it was the Las Vegas homepage. Can you post the link your going to and maybe a screen shot? My cox.net is working fine and Im in RI.
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dmt2
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Health_Edge
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Valued Contributor III
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Then Im not sure how to help. Maybe its something local going on with the page. But it almost sounds like something is blocking flash on your PC, but without being able to replicate or see it, then I can only guess. Maybe someone else might have a better idea. Sorry.
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geno
New Contributor
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I am having the same problem. Suddenly homepage photos are just blank boxes with a "?". What has happened? How or when can it be fixed?
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jole60
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jole60
New Contributor
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Health_Edge
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Valued Contributor III
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That link works fine for me. Do all the pictures have X's? The bottom one is a flash based ad, not a JPG. Screenshot below;
http://imgur.com/FTK3Qo2
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dmt2
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Health_Edge
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Valued Contributor III
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Was able to replicate issue. At first I thought it was a browser issue, because when I tried it in firefox or IE it didn't work, but did in Chrome. But then I deleted my temp files and the problem carried over to chrome too. So I must have of had them cached. Let me do some digging, see what I can find out. F12 time.
::Edit:: Seems like the issue are the new pictures put up don't have Picture ID data. Comparison between 2 pictures, one the broken one, and one a working one.
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Health_Edge
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Valued Contributor III
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I best guess is who ever runs the site redid the site a couple days ago and copied the pictures but in the process corrupted the Picture meta data. See this article and this article. PING Moderator. This needs to be escalated if not already.
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Health_Edge
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Valued Contributor III
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See this thread I have been helping with. Was able to replicate and find possible cause, but looks like no customer able fix. Cox needs to fix site.
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not_available_t
New Contributor
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I am unable to view photos on the cox website, there is just an empty box.
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dmt2
New Contributor
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Health_Edge
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Valued Contributor III
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Nope, unfortunately I am just a normal customer...just a really big nerd. Hopefully this will bump this thread to the top and a moderator will see it and help. If not then then you can reach them on "Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com." Be sure to include a link to this thread, and if you get a fix or answer, can you keep us updated? Thanks.
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dmt2
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