New Contributor II
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14 Messages
PC HealtCare & McAfee compatability
Has anyone else had a problem with PC HealthCare and MaAfee Security Center compatablity?
I'm running Windows 7 and have always had the Cox supplied McAfee Security Center anti-virus etc software installed. I installed the Cox PC HealthCare several weeks ago and when I ran its scan it said I didn't have any anti-virus installed and had a firewall open. I ignored this and checked McAfee and it said my anti-virus and firewall was fine - computer is secure. Today (Aug 25 2012) there was an upgrade to McAfee which I installed and restarted the computer as instrucred. On restart the Cox PC HealthCare poped-up so I ran it again. Same result - said no anti-virus and had a link for "fix it", which I clicked. All heck broke lose, It shut down the internet connection, eventually crashed the system to a blue fatal error screen. I was only able to get the comuter back up after several reboots with a "start from broken system" prompt and a bunch of recovery functions that thankfully Microsoft has added in Windows 7. I have uninstalled Cox PC HealthCare and am running the Cox McAfee Security suite again, apparently sucessfully.
The seems to be an incompatability between the two Cox supplied and recommended softwre packages - they want to fight each other when both installed.
Has anyone else observed this, or know what to think about it?
randalldb
New Contributor
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2 Messages
13 years ago
I asked the same question on the 11th, no response, I just uninstalled it. not really sure why Cox went to the trouble to create this program when they wont support it...oh well. Im not wasting any more time with it.
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beerworthy
New Contributor
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1 Message
13 years ago
Cox support didn't even attempt to trouble shoot the problem. Without pause, they suggested McAfee support might be able to help. Cox only markets that McAfee security suite and tools like PC Health are included, they don't claim it will work.
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