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New Contributor
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Paying for Premium 100mbps but only getting about 10-20mbps
Just recently had cox internet set up at my place and I tested the internet the other day multiple times and the fastest I have seen it at is around 20mbps download. Sometimes it dips to just 10mbps. I am paying for the premier service 100mbps, so I am wondering where I am losing speed? I have a brand new Motorola SB6141 Modem and new AC1200 Linksys router, both rated for well above the 100mbps, so they can't be the culprit. I am wondering is there specific settings I need to configure on my router to improve the speed or is this something I just need to call Cox about?
ChrisL
Former Moderator
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Sskar
New Contributor
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I would like to know if there was a solution, Chris. "Give it a try now" doesn't help the rest of us who are having the same problem and are searching the forums.
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ChrisL
Former Moderator
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Yes there was a solution however I'm not allowed to discuss the details of a customer's account in public.
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jkwilborn
New Contributor
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Seems funny that a persons 'private account' information would affect the technical tact used to solve the problem?
Jack
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ChrisL
Former Moderator
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Yes indeed there are some situations where a customer's account setup can affect technical issues. Regardless of what may be causing an issue we're here to help.
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