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Kitkat362

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Packet loss in the on the first hop

I am having some issues with packetloss on the first hop. The packet loss is random and sometimes is fine for a minute and then losing internet the next. 

I'm directly connected to the internet with a CAT6 cord

I do not use any splitters *i'm directly connected with the power line*

http://imgur.com/XiHBuFI

What other information do you need?

This only started happening a week ago.

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ChrisL

Former Moderator

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7.1K Messages

@Kitkat362

You could try seeing if the modem works better at a different cable outlet. Otherwise if there aren't any cable splitters in the connection a technician may need to come out and troubleshoot further.

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