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Online account does not recognizes actual service
I have the premier cable package at my home and for some reason, my online account does not acknowledge that. I don't get any billing any information, I can't change services, I can't get access to apps like watchESPN or anything that requires an online log in.
I called months ago and no one seems to understand whats going on. I hate not being able to watch ESPN on my phone despite paying for the services... Is there anyway to fix this?
ReneeG
Former Moderator
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Hi Ohm316,
We're happy to investigate the account and address this issue. We will need some information from you in order to do so. Can you send us an email to cox.help@cox.com providing us with the following to allow us to access your account: The Full Name on the account The Full Service address The last four of your SSN or the Cox Four digit PIN, (the PIN is listed on page 1 of your bill under the account number) This is used for verification purposes.
Once we have this information, we can research this issue and assist you with getting this resolved.
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