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New Contributor
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Online access gives nothing
I have tried 3 different browsers and always get the same result when I try to see my account info, billing info, or even try to do live chat...absolutely nothing. It goes to a new page and there is nothing there or it gets an "Oops" message. I would like to be able to see my account info and billing since I am paperless and my bill has not been a consistent amount.
Tecknowhelp
Valued Contributor II
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During troubleshooting, did anyone at Cox try to sign into your account? Could they? That is where I would start since Cox has been changing their account system lately and it has been causing some issues.
If they can, but you can't, do you have any firewall or antivirus you can disable to test? Also, what OS is the computer you tried from? Can you try from a cell phone?
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