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New Contributor
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On Demand Listings Are Not Updating
Regularly finding episodes missing from the listing that show up for other subscribers.
While this has happened in the past (and I see other users have reported this and been given eroneous solutions), right now, I'm looking at my neighbors On Demand listing for AMC showing episode 307 of The Killing available, yet it does not appear on the listing (under regular or high def) on any of our 4 boxes (3 of which are from different manufacturers). The show aired 72 hours ago.
This is definitely not a content provider issue or issue of Cox not having it yet, as it's clearly available to other subscribers. The boxes have been power cycled.
ChrisL
Former Moderator
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It sounds like the box is having trouble receiving the updated listings if it's working for your neighbors. Rebooting is a good first step to try however if you've tried that this may require more effort to resolve. It appears from this end two of your boxes are showing signs of weak signal. Can you try the other boxes in your home to see if this OnDemand issue occurs with all of them?
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azima
New Contributor
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I was also looking for episode 5 of both "Royal Pains" and "Necessary Roughness" and they are also missing, although episode 6 has been made available. Who can I call to fix this. It's almost enough to make we get rid of cable altogether and just go with Hulu. Last season we experienced a cable outage in the middle of a "Bones" episode and it also never got added to On Demand. It's really maddening to hear all of the Cox commercials for On Demand only to get such spotty service. Are we expecting too much from cable TV?
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ChrisL
Former Moderator
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One of your boxes is not responding from this end, could you try the other and see if you have the same issue?
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