On demand freezing--3 days in a row!!!

For last 3 days on demand freezes my contour box & I've had to unplug my box to reboot several times. Sometimes it unfreezes it, but usually not. They say it's a nationwide issue. North Korea or just bad Cox technology??? I was able to get a puny $ 20 credit for my 3 days (so far) of frustration--thanks for nothing Cox!  Maybe if everyone having this issue would ask for compensation, it would make them fix this it faster.  (My neighbors are having similar issues and they got $20 also).  I pay for premium on demand & not getting what I signed up for.  Anybody having this issue?