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New Contributor
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Not on contour network
I am trying to use the Contour 2 app and it says i am not a home when i am in the house, When i do a speed test it says i am not on a cox network. When got o whatsmyipaddress it says my isp is Cox. How can i get the Contour app to work in my house?
Becky
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Moderator
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I want to get to the bottom of this for you! Were you able to watch video via the Contour 2 app prior to getting the "out of home" error? Are you using an iPad, Android tablet, or going to https://watchtv.cox.com via a web browser? Does your tablet (or computer) show that you are still connected to your home network?
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EAJJ
New Contributor
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I have downloaded the app to a Iphone 6 and a Samsung Galaxy tablet. This started with the old contour app and is still happening on contour 2. They both are connected to my home wifi. Tablet is wifi only.
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ChrisL
Former Moderator
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I would suggest visiting http://www.whatismyip.com from both a wired device and the device you're trying to view on and see if you get the same IP address in both browsers.
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EAJJ
New Contributor
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The ip addresses are different i am using a ubee ddw336 purchased from Cox
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ChrisL
Former Moderator
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That most likely is the problem then. If you visit http://www.whatismyip.com you should see the same IP address if you're on the same home network. If you are in fact seeing a different result from the wireless device you aren't connected to your home router.
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EAJJ
New Contributor
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I am connected to the home router i named my wifi networks its a dual band gateway. My Iphone is coneted to the 5g and the galaxy tablet is connected tog
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ChrisL
Former Moderator
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Are you still seeing different IP addresses with you visit that link from the desktop and the mobile device? -Chris
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EAJJ
New Contributor
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all 3 devices are showing a different ip address. i have done several factory resets on the gateway and left it unplugged overnight.
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ChrisL
Former Moderator
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Is it on that website link I gave you that they're all showing different? If they're all on the same home network they should all match when you go to that site.
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EAJJ
New Contributor
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yeah the are all on the same network used same link for all 3 devices still all different ip addresses not sure if there is a router setting that can be changed. the city is atlanta georgia isp cox communications on my iphone on whatismyip.com. Laptop wired says i am in maize ks isp cox. which is close i am in park city ks. When i go to cox.net a run a speed test on my wired laptop it says "Your current Internet connection is not on the
Cox network".
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ChrisL
Former Moderator
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This wouldn't be a router setting. The router only gets 1 IP address from us and that is the IP address that will be shown by that link if you're connected to your home network. From everything you've described it sounds as though some of the wireless devices have wandered onto other networks.
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EAJJ
New Contributor
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All my devices are on my network. On cox.net when I run a speed test on my WIRED laptop it says i am not on a cox network and when i go to the contour website to watch something on my WIRED laptop it says available to watch i home only not connected to home network. So i would say this issue is either an ip address issue or a Cox issue.
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ChrisL
Former Moderator
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If your wireless devices aren't showing the same IP address as the wired devices when you visit http://www.whatismyip.com it sounds like there is a problem with the home network that needs to be addressed. The only reason for this to happen that I'm aware of is the wireless devices aren't connected to the same network. One thing you could try is bypassing the router and seeing if a wired device connected directly to the modem has this problem.
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EAJJ
New Contributor
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ChrisL
Former Moderator
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When i look from this end I'm not seeing a gateway modem. What make/model modem are you using?
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