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New Contributor
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Not hitting 300MB
I just noticed that I'm supposed to be getting 300MB down. I upgraded my modem earlier this year to the SB6183 to get 250MB after I was notified of the upgrade to my service.
However, I'm not even hitting 250MB (Cox speed test is 229MB down) - do I need to change something on the modem?
NicholeC
Moderator
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That modem is fine for that level of service. Are you testing wired or wireless? What type of router do you have? Are you able to bypass the router and run a wired test directly to the modem?
Thank you,
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JohnDD
New Contributor
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Hi NicholeC, I just re-ran the test direct wired (previous was wired but via Ubiquti router and a Netgear switch). Results are the same as you can see....
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EdwardH
Valued Contributor
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JohnDD
New Contributor
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Yes, I do get similar results. Actually worse, I'm giving Cox the benefit of the doubt by using their speed test.
So, what do I need to do?
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ChrisL
Former Moderator
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@JohnDD Are you using a Killer branded or any other network adapter with QoS by chance? Also, when did you try testing without the router? From this end it looks like a substantial period of time has passed since a different device has been connected directly to the modem.
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No_More_Cable_B
New Contributor
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No More Cable Bills:
[Copy&Paste the link to view video]
https://www.youtube.com/edit?video_id=wROUdmO-uY8
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JohnDD
New Contributor
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The laptop I tested with, directly to the modem on the date I posted the results, has a Qualcomm Athereos AR8171 NIC. I see no QoS features on this adapter.
I just tried a different laptop that has an Intel NIC - same result (this is directly wired to the modem)
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ChrisL
Former Moderator
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If you're seeing the same results with multiple devices connected directly it may be time to see about having a technician come out and troubleshoot further.
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JohnDD
New Contributor
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OK, will do.
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JohnDD
New Contributor
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Well, scheduled the tech for today, no show. In the meanwhile I looked at my modem status. I see 12 bonded upstream channels - shouldn't I have 16?
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JohnDD
New Contributor
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This is the problem then. I am paying for Ultimate but I am not getting Ultimate. I only have 12 channels bonded so I should have 16 then?
Ultimate is available in my area.
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JohnDD
New Contributor
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As I said in the ORIGINAL POST above, I am paying for Ultimate and only getting 230mbps directly wired to my modem tested with two different laptops. I scheduled a tech to come out, but nobody showed. My only option at this point is to cancel Cox and go with Uverse? Can anyone at Cox do anything about this?
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