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New Contributor
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Not getting advertised speeds on Premier package
I have the Premier package, but I am consistently getting around 40Mbs instead of the 100Mbps advertised. I have a DOCSIS 3.0 modem. I've rebooted it, and made sure all the cables are secure, but I continue to get the slower speeds. Is there anything else I need to be doing?
Allan
Moderator
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@excellentarcher,
Are you using a wireless or wired connection?
Allan - Cox Support Forums Moderator
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excellentarcher
New Contributor
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Currently the computer is connected using a wired connection.
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ChrisL
Former Moderator
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I'd suggest testing without the router in place as well. Internet speeds through routers even on wired connections are limited by the router's ability to translate packets. I'm seeing hints on this end that the router currently connected may not be as fast as the Internet connection you have with us.
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dynalmadman
New Contributor
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Exactly the same issue here. Have only had the service for 2 days, but use speedtest a few times a day to check speed. Never been above 32mbps, averages about 30.
Brand new DOCSIS 3.0 modem. Netgear WNDR4000. Wired connection.
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dynalmadman
New Contributor
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My speedtest results over the last 2 days
Strangely enough, results are consistent whether I am wired or wireless.
TEST_DATE
TIME_ZONE
DOWNLOAD_MEGABITS
UPLOAD_MEGABITS
LATENCY_MS
SERVER_NAME
DISTANCE_MILES
4/15/2015 4:33 PM
GMT
32.2
3.66
60
Saint George, UT
100
4/15/2015 4:39 PM
GMT
31.93
7.24
28
Mojave, CA
100
4/15/2015 6:07 PM
GMT
27.45
8.2
35
Las Vegas, NV
0
4/15/2015 6:08 PM
GMT
23.17
7.19
37
Las Vegas, NV
0
4/16/2015 12:10 AM
GMT
17.12
6.71
42
Mojave, CA
100
4/16/2015 12:13 AM
GMT
16.5
3.58
35
Saint George, UT
100
4/16/2015 1:42 PM
GMT
32.37
24.21
30
Las Vegas, NV
0
4/16/2015 6:34 PM
GMT
30.67
12.98
32
Mojave, CA
100
4/16/2015 6:56 PM
GMT
31.44
1.81
30
Las Vegas, NV
0
4/16/2015 7:03 PM
GMT
31.18
17.99
28
Las Vegas, NV
0
4/16/2015 7:15 PM
GMT
31.79
22.17
37
Las Vegas, NV
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Agiledogs
New Contributor
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I have tested both wired and wireless connections and both timeout before commencing the upload test. I am currently unable to upload period and as a professional Photographer its greatly affect my business. I have uncontrolled periodic periods where my cox service is unable to provide even close to the service promised in preferred account.
Admittedly I have no issues with my download speeds and its the upload speeds that are the problem. I have replaced the modem and replaced the router with devices listed as devices supported. I have had techs out twice and they have been unable to discern the problem. I truly wish cox could deliver 50% of what they advertise.
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EdwardH
Valued Contributor
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The service codes and firmware for the modem appear to be correct, the downstream levels are also normal and bonding the upstream for the speeds is also fine though one channel is a little low for upload it should not effect the overall speed. Are you testing the speeds hardwired there or wirelessly?
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Agiledogs
New Contributor
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Currently wireless as the system I need is wireless. I have another wired connection.
When I do speed check I consistently get around 30mbps download and it times out on the upload.
I have pinged several servers and response time has been fast as expected.
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Agiledogs
New Contributor
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And now suddenly things are working better.
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ChrisL
Former Moderator
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By chance is your wireless connection wireless-G? If so that would probably explain the inability to surpass 30Mbps.
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Agiledogs
New Contributor
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Wireless N Network
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ChrisL
Former Moderator
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Are your wireless devices also wireless-N?
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