No cox email on my smart phone after password change

Hello,


Sorry to hear you're having such trouble after the password reset. Did you also update each device with the new password in the settings? If so, is the password that you reset to a new password that hasn't been for that ID in the past?


Thank you,

Thank you for your quick reply: I access my Cox email through two laptops and one smart phone. The laptops accept my password change and allows access to my email account. As a step, I removed my Jxxxxxx@cox.net from my email accounts in the smart phone mail application to see if simply starting again would resolve the issue. The result was the same: "Unable to set up account - Authentication failed". I found on one of the Samsung forums that clearing the cache may resolve the issue, but that didn't work as well. To answer the second question. The smart phone has never received email since the password change or allow me to setup the application again. I even tried using the old password in case it was cached and would authenticate

Internet Mail,

Is the email address you are using the same on you've used to register for forums?

Yes.... J.......n@cox.net

Internet Mail,

I think I've found your account. It looks like you recently reported another problem with the user ID. If I have the correct account, these problems are related. There was a ticket put in then. Does this seem familiar to you?

Internet Mail,

I've escalated this to get the login corrected. Once it's been fixed I'll let you know.

I have a working email account on Cox.net. It's when I try to access my cox.net email on my smart phone is when I get "Unable to set up account - Authorization failed". Am I following your directions correctly?

Hello Internet Mail,

We want to pair your email account to your login. Please proceed to Cox.net and sign in. Once signed in, click on My Account in the top-right corner of the webpage, then select Profile and Preferences. Once the new page loads, select the Users & Email Accounts tab, then click Create Email account. Please let us know the results.

My apologies for the late response. I created a new email account according to the instructions in your last reply. Sadly, I still get the "Unable to set up account - Authentication failed". I appreciate your time and I hope to find a resolution soon. I thought this would be a common problem I could find with a Google search, but there's nothing but suggestions for IMAP or POP3 settings, which I've tried.

Here's a link with more information. Please confirm what setting you have in the client.

http://www.cox.com/residential/support/internet/article.cox?articleId=a8fb24c0-6440-11df-ccef-000000000000

Thank you for the link, Stephanie. This is the first resource I tried from the Cox.com page. When setting up the email on my smart phone, I cannot get past the authentication for the IMAP settings. I never get far enough to enter the SMTP settings. I downloaded a new mail client for my phone named "K-9 Mail". I did get a message during setup that said: Setup could not finish Username or password incorrect Authentication failed - ERR invalid user name or password All this started when I changed my email password on the cox.net website version.

What settings have you entered?

These are the entries for IMAP: Email address: J***********@cox.net UserName: J************ Password: (my recently changed password) Incoming Server Name: imap.cox.net Port No.: 993 SSL Enabled (with and without certificates) Pressing "Next" is where the Authentication Failed message occurs. I haven't had an opportunity to enter any of the SMTP settings.

Internet Mail,

Those are the correct settings to use for an IMAP account for a Cox email address.  You stated on 3/17/17 that your laptops accepted your password change and it's allowing you to access your email account.  With those laptops, how were you accessing your emails?  On the website or on email program like Microsoft Outlook or Windows Live Mail?  If so, do you have the email setup as an IMAP or POP on the laptops?

I access my Cox.net email from all my laptop from the website. - This issue on my smartphone started after I changed my password to login to my Cox account. The error is always pointing to a "Username or password is incorrect". I'm good if you would like to reset it on your side and see if that resolves the issue. Thank you again for your time working on my issue.