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No Acknowledgement From Cox On Support Emails Sent
Does anyone have this issue with Cox's support email? I click on the link under the NEED MORE HELP? SEND AN EMAIL TO COX.COM, write my detailed email, hit SEND or SUBMIT button, then POOF! I end up on another random page of Cox's site. Nothing that told me the email sent. Nothing. A check of the webmail cox.net inbox doesn't show my sent emails. I don't think that support email field is tied into cox.net because again, I don't see anything in Sent box...
This has happened 3x in the last week. Including today. So if that's normal after submitting a message, if nothing is supposed to indicate a sent email to their support center, then I hope someone can let me know that. Three messages to Cox. Urgent ones. No replies...
Rick Geller
chris_c21
+1 more
Contributor III
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Try their direct email address then...
cox.help@cox.com
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ColleenD
+2 more
Moderator
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What browser and version are you using? I have successfully tested and confirmed the process using the Chrome Browser.
When you click the "Need More Help" link on the right side of the page you're routed to the Contact Us page. From there scroll down to the bottom and click the link under Email Address that says "Email us Now"
Once you have completely filled out the form and have clicked submit you should see an acknowledgement advising your message was sent.
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