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New Contributor
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NHL Network skipping
Why does my one channel (NHL Network) now skip/freeze constantly? I have checked all the connections and tried re-setting my cable box and nothing. Anyone know how to resolve this issue?
ChrisL
Former Moderator
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TdNa
New Contributor II
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I am having the same problem, only with NHL Network (New Orleans, CH 1314). Audio is OK but picture freezes, then skips. I have not made any recent changes to my wiring - this problem only started within the last few days on this station only. I'm suspecting a problem at the source (Cox). Any ideas?
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Dina
Contributor III
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There is nothing reported with the signal coming from the source. The tiling issue you are reporting however is usually related to signal issues in or outside the home. While it is possible this is only affecting one channel, it seems more likely this is probably affecting other channels however it may be something you don't watch as often so it may not be as obvious. In looking at your account, it appears you may need a service call. Please email our team at cox.help@cox.com & include your account information along with a link to this post so we can get this resolved for you as soon as possible.
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NHL_Network_ski
New Contributor
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I think it's strange that we are both having issues with the exact same channel. It seems unlikely that it can be a wiring issue effecting the same channel.
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NHL_Network_ski
New Contributor
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And in the exact same city (New Orleans) I will note.
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TdNa
New Contributor II
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NHL Network HD is now working normally - thanks Cox! Just curious, Forum moderator - what was the technical problem/solution? Thanks again from a 25+ year Cox customer (and NHLNetHD fan)!
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NHL_Network_ski
New Contributor
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Thank you for fixing the NHL Network. It's my favorite channel.
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MichaelJ
Moderator
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erw_zos
New Contributor
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What was the resolution? I am having this problem out in Omaha and Cox doesn't know why this is happening. If I could get the answer I could pass it on to the tech here.
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erw_zos
New Contributor
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What was the solution? I am in Omaha and I'm having the same problem. Cox Omaha doesn't know why this is happening. If I could get the resolution I could pass it on.
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StephanieA
Former Moderator
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