new modem

@Tom10

Our account services team can verify your identity and review your account with you to discuss any billing issues.  Looking at the modem itself however it seems you're using an end of life model and would benefit from upgrading.  Visit http://www.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000 for more information on modems approved for use with our service per tier of speed.