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network outages
There used to be a page that would display network outages or problems that was available for viewing that covered the entire Cox domain. Here in Virginia I could check for outages in California. What happened to that page? Is it still available? How do I get it to display?
MichaelJ
Moderator
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Tecknowhelp
Valued Contributor II
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What was the page before?
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StephanieA
Former Moderator
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Tecknowhelp
Valued Contributor II
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When it was discontinued when you changed the notification system, why didn't Cox build a new one? It would save you a ton on calls into the call center and save customers time. Having a message saying "You are in a outage area" doesn't help when that outage system will call a whole node in outage even if only part of it is. This causes people to wait days to troubleshoot a problem because each time they call it, they are told it's related to a outage when it is not.
I think it's funny Cox can run a entire private home security branch but haven't replaced a broken system for...7 years? Why would I trust Cox to track a burglary of my house when they can't even track a outage on their network?
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Bruce
+4 more
Honored Contributor III
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The outage page used to be called System Status. I feel Cox discontinued it because it had a negative connotation.
"...outages were no long available?" Yikes! That says a lot. Nobody knows when something is down? Nobody is monitoring systems and services? Even after being notified of an outage from a customer's phone call should prompt some notification. Do you need automation to type a blurb on a webpage? What about scheduled outages? Can't you type those on a page? Geez Louise...get proactive.
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