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NETGEAR Gateway continuously rebooting
New to the forum, but I have starting experiencing an issue that I need some help with. My CG3000DV2 gateway has starting rebooting every hour for the past couple of days. Power cycled it several times, checked all the cable connections and still having the problem. Started researching the T4 timeout issue, but haven't had much luck. Any help or suggestions would be greatly appreciated.
| Time | Priority | Description |
| 2016-03-11, 09:44:53.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 09:44:11.0 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 09:44:11.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 08:43:27.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 08:42:44.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 07:42:46.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 07:42:04.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 06:41:20.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 06:40:37.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 05:39:57.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 05:39:14.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 04:38:30.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 04:37:47.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 03:37:06.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 03:36:23.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 02:36:25.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 02:35:42.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 01:35:40.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 01:34:57.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 00:35:01.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-11, 00:34:18.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-10, 23:34:16.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-10, 23:33:33.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-10, 22:33:35.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-10, 22:32:52.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-10, 21:53:42.0 | Critical (3) | TLV-11 - Illegal Set operation failed;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-10, 21:53:26.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-10, 21:52:46.0 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
| 2016-03-10, 21:52:42.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=6c:b0:ce:55:45:98;CMTS-MAC=00:13:5f:02:d9:5c;CM-QOS=1.1;CM-VER=3.0; |
ChrisL
Former Moderator
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The modem actually needs it's firmware updates however it is refusing all of my efforts to update it. It may be necessary at this point to replace the device or contact Netgear support to see if they have any options available.
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3INOV
New Contributor
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I contacted NetGear and they recommended I reset back to factory defaults and try the firmware push again. I have done that now. Can you check and see if you can push the updated firmware again?
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ChrisL
Former Moderator
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I tried 3 more times however it simply will not take. At this point I think this may end up being a modem problem.
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