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New Contributor
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Need help... High random packet loss.
My Internet service has been an issue for almost 2 months. I experience random periods of packet loss.
Multiple (7) tech visits have not fixed it. Cable has been replaced from the street to the modem. 2 different modems did the same thing.
Levels good. Modem does log T3 ranging timeouts.
No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxx;CMTS-MAC=xxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;
I am at the end of my cox rope. Anybody have any clues for fixing this?
ChrisL
Former Moderator
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Frequent T3 errors would indicate a problem with either the modem or signal to it. Can you try posting the full logs and signal status?
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tmk
New Contributor
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[3] 64QAM
[2] 16QAM
[3] 64QAM
[3] 64QAM
[3] 64QAM
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ChrisL
Former Moderator
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Those levels do look good and I see some of your other diagnostic data you've submitted via other sources. Could you try getting some trace routes without the router and posting your results?
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tmk
New Contributor
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Funny - Shortly after the first post the problem cleared up. It's been over 24 hours since the last failed ping test. That's the best it's been since I started the ping test.
Hopefully it's fixed whatever it was.
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MichaelJ
Moderator
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