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New Contributor
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multiple issues with new Contour 6 Dvr and controller!
We have a bunch of issues! It **, bc I want to get a new box to fix the problems, but then we lose the 40% of shows we have recorded.
1. We can't rewind live t.v.. The toolbar just jumps and it acts like it can't. Our other dvr doesn't have this issue, so it's just our box with the issue.
2. While watching anything on our dvr, if you pause it, it jumps back to live tv after about 8 minutes of being paused. Our old box could be paused indefinitely. Both of our boxes have this issue, so I don't think it's just an issue with us. This problem also is with pay-per-view purchases. If paused for more that 7 or 8 minutes it closes down the movie, and jumps back to live t.v.
3. With our controller, the closed caption button, as well as the picture in picture buttons on the bottom of the controller don't do anything. Both used to work on our old dvr controller.
4. The search option in the guide doesn't work more than half the time. It doesnt find anything. The lists stay blank. Even if you search for the letter a........nothing, while other times it works a-ok.
Domino
Valued Contributor III
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First of all, don't write "our new box" or "our old box", give model numbers. Different boxes use different firmware.
Trio (Contour) has a HDD protection feature built in that ends a long "pause" and diverts to live programming after a length of time. This has been discussed in previous threads. Passport, on the other hand, had a screen-saver feature, but no HDD protection feature. Also on Trio (Contour), the CC and PIP buttons on the remote control are not supported. Is the search problem on a Passport or Trio (Contour) DVR? What model number?
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New Contributor III
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I have had A LOT of issues with the contour boxes. Almost all of them are centered around the little HD receiver not being able to work well with the DVR. The little receiver box can watch TV fairly reliably but cannot pause, rewind, or fast forward well. When the HD receiver and the HD DVR get into this state I reboot them both and it works for a week or so and gets back in the state again.
Also the menus kind of stink in that I cannot look back in time for the listings.
All and all I would rather have my old Motorola boxes back.
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New Contributor III
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We have Motorola GMH1642 and Motorola GMH9865 units.
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Domino
Valued Contributor III
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...which would go how far back?
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Domino
Valued Contributor III
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No such models. There are Cisco 1642HDC and Cisco 9865HDC models, though. What does it say on the front panel? There's not a big "CISCO" on the far left of the 1642HDC? There's not a similar "CISCO" on the right side of the 9865HDC?
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