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NickWNOLA

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Multi tenant building users get shafted

I get preferred as part of my rent each month, and was offered the $5 upgrade to premier.  Told everything would go through fine. Wait 30 mins.  I called back in this evening to be told that I don't qualify and if i wanted to upgrade i would have to pay the full 74.99/ month and get no credit for what i'm supposed to get with my unit.  This was not what i told when i moved in.  I get to pay for "extra" services with my cable tv.  I pay for HBO and two tv paks.  I don't see how any of this is fair. 

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MichaelJ

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Hi  NickWNOLA, thank you for reaching out to us. We're happy to investigate the account and address the issues outlined in your message. However, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers.

If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

 we will need additional information from you in order to investigate the issue. 
Please email us with the following to allow us to access your account: 
- Full name on the account (as it appears on the billing statement)
- Complete home address (including city/state)
- Last four of your SSN or four digit Cox PIN, (the PIN is listed on page 1 of your bill under the account number

Please reference this thread in your email to us and note your forums user name (NickWNOLA). Once we have the account information we can get started.

 

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