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Motorola SB6141 Speed Problems
I purchased a Motorola SB6141 on Amazon to replace my SB6120, however I'm getting slower speeds on the 6141. I tested both modems today and I got 60 down on the 6120 and I only get 27 down on the 6141. I've been back and forth with various cox techs and I have maintenance coming out tomorrow, but I still can't understand why the 6141 would be slower. My signals look fine as far as I can tell, see below. I'm on the ultimate tier and in my area it says that should be up to 150 Mb/s. I get 40+ on my upstream on either modem.
Any ideas or thoughts on why I would be having these issues?
Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
| Downstream | Bonding Channel Value | ||||
|---|---|---|---|---|---|
| Channel ID | 61 | 62 | 63 | 64 | |
| Frequency | 687000000 Hz | 693000000 Hz | 699000000 Hz | 705000000 Hz | |
| Signal to Noise Ratio | 38 dB | 38 dB | 39 dB | 38 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
8 dBmV | 8 dBmV | 8 dBmV |
8 dBmV |
|
| Upstream | Bonding Channel Value | |||
|---|---|---|---|---|
| Channel ID | 2 | 1 | 3 | 4 |
| Frequency | 31200000 Hz | 37600000 Hz | 25400000 Hz | 22200000 Hz |
| Ranging Service ID | 5505 | 5505 | 5505 | 5505 |
| Symbol Rate | 5.120 Msym/sec | 5.120 Msym/sec | 2.560 Msym/sec | 2.560 Msym/sec |
| Power Level | 40 dBmV | 42 dBmV | 39 dBmV | 38 dBmV |
| Upstream Modulation | [3] QPSK [3] 64QAM |
[3] QPSK [3] 64QAM |
[3] QPSK [2] 16QAM [3] 64QAM |
[3] QPSK [2] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success | Success |
| Signal Stats (Codewords) | Bonding Channel Value | |||
|---|---|---|---|---|
| Channel ID | 61 | 62 | 63 | 64 |
| Total Unerrored Codewords | 51560837 | 50830542 | 50838734 | 50846929 |
| Total Correctable Codewords | 16 | 16 | 10 | 0 |
| Total Uncorrectable Codewords | 557 | 560 | 555 | 549 |