New Contributor
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7 Messages
Modem/emta upgrade
Hi guys,
I decided to upgrade to a DOCSIS 3.0 modem/emta (currently have SBV5222) on January 31st through the 'Upgrade my Internet & Phone' webpage. The agent I talked to told me that the new modem would be shipped to me, with free shipping, and along with it, instructions on how to set it up. I haven't gotten anything in the mail yet, so I talked to another agent today and apparently it won't be shipped and I have to go pick it up instead? I thought it would be shipped to me?
Anyways, if I do have to go pick it up, do I need to bring my old modem with me? Does cox even want the old DOCSIS 2.0 modems? Do I have to pay any extra fees or something?
Thanks,
Gopalan
ChrisL
Former Moderator
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7.1K Messages
12 years ago
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GU
New Contributor
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7 Messages
12 years ago
Thanks for the reply Chris. So, it will get shipped to me if I don't go pick it up myself? I am in no hurry, and getting it shipped would be most convenient.
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ChrisL
Former Moderator
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7.1K Messages
12 years ago
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GU
New Contributor
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7 Messages
12 years ago
Chris, I really would prefer it to be shipped still, if possible. Thanks.
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Dina
Contributor III
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394 Messages
12 years ago
Gu, I see that is going to ship on Monday via FedEx. It will come with a return label as well.
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GU
New Contributor
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7 Messages
12 years ago
That sounds good. Thank you Dina. Do you know if the modem I am being sent is one that has wireless capabilities? I asked the agents before I placed the order, and they were unable to determine the answer. I already have a wireless router, so it would be redundant.
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DerrickW
Valued Contributor
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1.2K Messages
12 years ago
Hi GU,
I looked over the shipment order and unfortunately I am unable to tell. But it does say "swap" so you may just receive a different modem but the same model as the one you currently have (which would not have the wireless capabilities of course).
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GU
New Contributor
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7 Messages
12 years ago
I will see when I get it then. Thanks everyone!
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