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New Contributor
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Modem upgrade
I got a pop up yesterday saying it was from COX and it stated because we are paying for high spend internet we need to upgrade our modem. What is going on? We just upgraded because of change over you guys did a few years ago....like 2 yrs. or so. We bought a new modem as we have not rented one for over 10 years or so. NOW you are upgrading AGAIN and we're expected to pump out more money for a new modem when ours is doing fine? We cant go through this every 2 years or so. Yet because you guys keep upgrading the speed your forcing your consumers to replace their modems or pay for a service we wont be getting with our existing modem.
COX may want to deal with connectivity issues before they decided to keep changing things so their consumers have to pump out more $$$$. It would be nice to have a reliable internet. More speed wont help us if we cant get online because of COX issues with servers etc.
We have email issues for awhile now and from the forums I have read we are not alone in this. Correct your existing issues before forcing us to keep upgrading. We pay over 150.00 a month for TV and internet as it is. Outlay for more money is not something we are thrilled about seeing I am retired and with one pay check coming in and it doesn't go up but all our bills do, this is nonsense.
Modems aren't cheap and with medical bills and meds we have to get every penny counts.
AllenP
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Valued Contributor
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What is your level of service and what gateway or modem and router are you using. Someone here can tell you if you really need an upgrade or not. Just post the details (make & model number) of your equipment. You can also look at http://www.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000 for a list of Cox approved equipment and the tier they support.
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force113
New Contributor
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AllenP
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Valued Contributor
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The CMD31T is a 4/4 channel DOCSIS 3 modem only, not a router. Cox recommends it for up to Preferred level only, not Premier. Do you have a router connected to the modem, if so, what make/model? Don't forget, internet speeds doubled a year ago (for Preferred &Premier), and technology must keep up with the increases. If you don't need the 100Mbps available with Premier, drop back to the 50Mbps of Preferred and that router should work fine and it will save you a few bucks each month.
What do you have connected? Do you do a lot of streaming or gaming? Knowing a little about your network and your usage will allow us to talk more intelligently. One more thing, I am a customer just like you (retired too), it's not my sales team. I am not and never have been an employee of Cox.
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