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MLBTV with extra innings purchase...someone please help

i have purchased extra innings, i went to mlb.com/redeem/cox/ and it says check back soon. I've tried the chat and calling customer service they have no clue. NEED SOME HELP PLEASE

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Hi cubsfan16,

We'd like to look into this for you. Please email our team at cox.help@cox.com. Be sure to include your name, complete address, the last four of your SSN or four digit Cox PIN, and your issue.

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