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New Contributor
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Missing E-Mails
While out of town last week, I checked my Cox Web-mail, reviewed several e-mails, and then logged out. When I arrived home, I again checked my e-mail (Outlook). At least one of the e-mails reviewed on Web-mail was missing. I checked all the usual suspects: Deleted, Spam, and Junk folders for both Web-mail and Outlook. Nothing. Has anyone ever experienced this and knows how to have Cox reset e-mails from their server from a specific date. Is this even possible? Thanks.
DaveN1528
New Contributor
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Hi, Tiffany R, thanks for responding.
Yes, this is very strange. I've been using Cox for over 10 years and don't recall losing any e-mails. But, I guess there's always a first time.
As I said before, I checked all possible places the wayward e-mails could have gone: Spam, Junk, Deleted Folders on both Outlook and Cox. Nada. I opened a ticket with Support but I'm not going to hold my breath.
Again, thanks for responding. If you have any other ideas, let me know.
Dave N
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DaveN1528
New Contributor
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No, Tiffany, no new e-mail clients. The only e-mail client I have is my computer. No smart phone, tablet, or what have you. I've "chatted" with support; they said they'd look into it, but could not promise results.
I guess I could ask my friends at NSA for a copy. :-)
Thanks.
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DaveN1528
New Contributor
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Checked the other e-mail account (wife's). Found nothing. Also checked my security/anti-virus software. Nothing there either.
Thanks for checking.
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DaveN1528
New Contributor
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Thanks, but I've been there and done that. It was the first thing I did.
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ChrisL
Former Moderator
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jepatton
New Contributor
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I have had it both ways. Some messages were lost, while others were delivered to my client Outlook 2 or even 3 times.
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